You may withdraw from the contract within the longest of the following terms:
a) No later than thirty (30) calendar days after placing the order.
b) No later than fourteen (14) calendar days after the date on which you or a third party designated by you other than the carrier took possession of the goods, or if the goods included in your order are delivered separately 14 calendar days after the date on which you or a third party designated by you other than the carrier took possession of the last of those goods.
In the event of your withdrawal, MARIA KE FISHERMAN will refund the entire amount paid by you, including delivery costs, as applicable.
Without prejudice to the foregoing, if you have expressly selected a delivery mode other than the least expensive ordinary delivery mode, MARIA KE FISHERMAN will not refund the additional costs you have incurred in this respect.
If the recipient of the MARIA KE FISHERMAN products is not the person who paid for them, the funds will be reimbursed to the person who made the payment.
If you have placed an order for more than one article and do not wish to return all the articles in the order, we will only return to you the amount of the articles you wish to return, without refunding all or part of the order delivery costs. The reason for this is because the costs incurred in home deliver are fixed. They are paid for each order placed and are invariable, based on the number of garments or articles included in the order.
Products may be returned:
by post or courier, in which case you must pay all direct costs incurred in returning them, such as transport charges. We will in no case accept returns sent with carriage unpaid. We will not accept any liability for the loss, delay or shipping to the wrong address of any products you wish to return to us. For this reason we recommend you send them by registered mail or with acknowledgement of receipt. Likewise, the client will be responsible for proving that the articles were returned. We therefore recommend you always send them via a system that certifies delivery, for safety purposes.
In the event of returning products by post or courier, please send the MARIA KE FISHERMAN products and the return form to the following address: MARIA KE FISHERMAN C/Miguel Yuste 29A  BJ15 28037 Madrdid Spain.
Your right of withdraw will apply provided the MARIA KE FISHERMAN products are returned in the same conditions as those in which you received them, together with their full original packaging, labels and all accessories related to the same. To change or return jewellery and accessories, the safety seal must be kept intact. If the returned product does not comply with the stipulated terms, you will not be entitled to receive a refund and we will send you the MARIA KE FISHERMAN products carriage unpaid.
We will decide whether the MARIA KE FISHERMAN products are in the same conditions as those in which they were sent to you. You will be liable for all losses in value of the products due to handling them in an incorrect manner, for the purpose of establishing their nature, characteristics or operation. No refund will be made for returned products which are damaged, incomplete, spoiled, used or soiled due to the fault of the client and they will be made available and sent to the sender carriage unpaid.
Returned MARIA KE FISHERMAN products will be shipped in a single delivery. We reserve the right to refuse to accept MARIA KE FISHERMAN products belonging to a single order returned and delivered at different times. After checking that the MARIA KE FISHERMAN products you have returned fulfil all the Returns Policy specifications, we will send you an e-mail informing you that the return was accepted. Regardless of the initial payment system used by you, the amount will be refunded as quickly as possible, and in all cases, no later than 14 calendar days from the date MARIA KE FISHERMAN has been informed of the decision to withdraw from the contract by the consumer. Despite this, MARIA KE FISHERMAN may withhold the reimbursement until it receives the products, or until the consumer has provided with evidence of repayment thereof, depending on what condition is met first.
When you receive an order, we attach a return note which you must complete in order to make the return. If you have lost the form, please contact [email protected] or download it in the My Account> Orders section.

The following cases are excluded from the terms of the preceding paragraphs, and in such cases there is no withdrawal right:
1) Purchases of Customised Products, in which case you have no withdrawal right once you have placed the order. To that end, Customised Products are those created based on the consumer’s or user’s individual choice or decision, or if the consumer/user has requested the customisation of some of their characteristics or parts, such as the inclusion or engraving of personal initials on the product, among others. However, products made based on standard options offered by MARIA KE FISHERMAN to the general public, such as colour, print, size, etc., are not considered customised.
2) For reasons of hygiene and health, when purchasing sealed goods such as lingerie and swimwear in which the seals have been removed after delivery.

You accept that the products offered by MARIA KE FISHERMAN in the online store are subject to stock limits. All orders for MARIA KE FISHERMAN products are subject to availability. If any of the products are not available once you have placed the order, we will inform you as soon as possible. At that time, you can modify your order or cancel it.
MARIA KE FISHERMAN reserves the right to modify the products offered on the website at anytime without prior notice.

The following procedure has been established for purchases on the MARIA KE FISHERMAN website, which may be made in Spanish or English.
The user must access the online store hosted on the MARIA KE FISHERMAN website that displays the MARIA KE FISHERMAN products that are available through that channel, with the following information:
a) Description of the product, reference, size, characteristics, colours, composition and photograph.
b) Unit price
c) Delivery charges
d) Offer validity conditions, if any.
Once you have selected the MARIA KE FISHERMAN product or products, you must add them to the basket included on the website, indicating the number of units you wish to acquire.
Once you have included the MARIA KE FISHERMAN products you have chose to the shopping basket, you can access the shopping summary that you must accept by clicking the buy button, which will display the following information:
a) Product
b) Description
c) Add to Favourites
d) Quantity
e) Unit Price
f) Total Price of each MARIA KE FISHERMAN product acquired
g) Total Price of the purchase
h) Delivery charges and return policy
If you have a promotion code, you must enter it at this time to take advantage of the applicable conditions.
Next, you must provide your details. If you are a registered user, you must provide your username and the corresponding password. If you have not registered previously, you must create an account on the website.
Once the user has introduced their details they will access Delivery Details, where they will be able to revise and/or modify their delivery and billing information and request an invoice. (only Spain). hey will then proceed to Order Confirmation where they shall see the delivery and billing address, method of payment, and if they wish choose to send order as gift and write a gift-card message, terms and conditions of purchase should be accepted and proceed by clicking on the “Buy” button.
Once you have completed the Order Confirmation, you will receive an e-mail when we have received your order in which we inform you of the data corresponding to the purchase order issued. Likewise, we will analyse the purchase order to determine if it meets all of the requirements for processing. Once we have completed the verification, we will send you an e-mail confirming its delivery or rejecting it.

The MARIA KE FISHERMAN products are delivered through a courier service. Your order will be delivered within 5 working days from the moment in which we have confirmed the order. Once shipped, the product should take from 1 to 7 days in arriving to destination.

For Spain, the delivery charge will be 7€ for each order.

For EUROPE, the delivery charge will be 20€ for each order.

For REST OD THE WORLD, the delivery charge will be 30€ for each order.

Once the order has left our warehouses, we will send an e-mail notifying you that your order has been accepted and is being delivered.

Orders will be delivered to the delivery address that you provided on the form, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.

You can track the status of your order in the “My Account” zone of our website.

For security reasons, MKF will not send any order to post office boxes or military bases, nor will orders be accepted when it is impossible to identify the order recipient or their address.

When selecting Pay Pal as your method of payment, no changes can be made to the delivery address once the order has been made.

If you do not receive your order in the timeframe indicated for your chosen delivery method, as detailed in the “DELIVERIES” section, please contact MARIA KE FISHERMAN to inform of this.
If it is impossible to carry out delivery, the courier company will contact you to arrange a new delivery date. If in this case you wish to modify the delivery address and/or delivery method from that selected originally, you will be responsible for any additional costs this may incur.
If within 15 calendar days from delivery notification, courier does not receive a reply from customer and order cannot be delivered, items will be returned.
Once returned orders are received in our warehouse, we will proceed with the refund of the order amount and delivery charges. If you have selected a delivery method other than standard delivery MARIA KE FISHERMAN will not reimburse the extra charges that this service may entail. Also note that the customer will be liable for return costs (cost of returning order to our warehouse).
When your order is delivered you should check to ensure that items have been received correctly. If there are any errors or problems with your order you should contact MARIA KE FISHERMAN via email indicating your personal details, order number and the discrepancies and/or problems found, and we will contact you in order to resolve the situation.

The user takes ownership of the MARIA KE FISHERMAN products when you receive the shipping confirmation and the product leaves from our warehouses. Liability for the MARIA KE FISHERMAN products is transferred to the user as soon as the order is delivered.

The prices on our website are shown in Euros for all countries, with the exception of the United Kingdom, where prices are indicated in Pound Sterling.
In accordance with the applicable legislation, any purchase made on our website is subject to the Value Added Tax (VAT) or any other tax or duty applicable according to the destination country.
If you are a VAT taxpayer (businesses, entities, organisations, etc.) residing in the European Union and you have an intra-community Taxpayer ID Number, you will be exempt from paying VAT (not applicable for sales in Portugal) and you will be required to send a copy of the corresponding document by e-mail to: [email protected]
According to Spanish law, we are obliged to issue an invoice for orders over 3000€ (inc. VAT). Relative to other destinations apply the legislation in force.
The delivery charges are added in the purchase summary, before making payment.
If at the time of purchase you select a country that differs from that where you were viewing the products; variations in prices and delivery costs may arise in the final order summary.
MARIA KE FISHERMAN reserves the right to modify the prices show on the website without prior notice.
The price of the products will be as stipulated on our website at all times, except in the case of obvious error. Although we make every effort to ensure that all prices listed on the pages are correct, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible, giving you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and any amounts paid will be reimbursed in full.
We are not obligated to provide you the product(s) at an incorrect lower price (even if we have sent you the Delivery Confirmation) if the error in the price is obvious and unmistakable and could reasonably be recognised by you as an incorrect price.
All rights recognised by the applicable legislation are reserved.
MARIA KE FISHERMAN accepts payments made via credit or debit card (Visa, Visa Electron, Mastercard and Maestro)and Pay Pal.
To protect credit/debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce.The issuing bank will authorize the operation.
MARIA KE FISHERMAN complies with the regulations demanded by the different payment methods that may be used to make your purchase.
MARIA KE FISHERMAN reserves the right to verify the personal details and take appropriate measures to ensure that the merchandise is properly delivered.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following e-mail address, indicating the error or defect, along with your personal details: [email protected]
Incidences will always be dealt with from the purchase country.
In the event of problems with the packaging, you must notify the courier service as soon as you receive the order.
We will examine the returned product carefully and notify you be e-mail within a reasonable period of time whether the item will be returned or replaced (if appropriate). The item will be returned or replaced as soon as possible and, in any case, within 30 days of the date on which we sent the e-mail confirming that the inadequate item would be returned or replaced.
The amounts paid for products returned due to flaws or defects, when they actually do exist, will be reimbursed in full, including any delivery charges paid to send the item to you and the costs to you to return it to us. The refund will be made usong the same method as that of payment.
All rights recognised by the applicable legislation are reserved.

For security reasons, you cannot place orders in excess of €3.000 or £2,400nor containing over 30 items within 15 days. If you are interested in making purchases in excess of that amount or quantity, please contact our customer support service by e-mail at: [email protected]

The products offered on our website are a carefully selected sample of our collection. We have taken special care in showing the colours and characteristics of our products with great precision. Of course, each monitor is calibrated differently, and we cannot guarantee that your monitor shows entirely true colours.

None of these purchase conditions exclude or limit our liability for (1) death or personal injury cause by our negligence, (2) fraudulent statements, (3) any other liability that may not be limited or excluded according to applicable law.
Subject to the paragraph above, and to the extent that the law allows, we shall not be liable for financial loss (including lost income, profits, contracts, business or expected savings) or loss of good will or reputation or losses due to special or indirect damages suffered or incurred by you as a result of or in connection with these Conditions.
The content of this section does not affect your legal rights as a consumer, nor your right to terminate the contract.

We shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control (“Force Majeure”).
Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following:
– Strikes, lock-outs or other protest measures.
– Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
– Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster.
– Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.
– Inability to use public or private telecommunication systems.
– Acts, decrees, legislation, regulations or restrictions by other governments.
Our obligation to fulfil any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfil our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfil our obligations under the Contract, despite the situation of Force Majeure.